Diagrams and maps are great tools for looking at data from a different angle and finding new perspectives. Moreover, they can help bring a broader team to the table.
Love that it’s timely as I’m about to create a Journey Map. It would have been great if the guide would go into how to create one especially when you’ve conducted user interviews.
Question, what’s “Moments of truth (‘Wow’ moments)”?
Love that it’s timely as I’m about to create a Journey Map. It would have been great if the guide would go into how to create one especially when you’ve conducted user interviews.
Question, what’s “Moments of truth (‘Wow’ moments)”?